I work in IT. I usually call my job “IT support” but I’m also technically the system admin, and network admin.
Today, I had someone ask me to delete a calendar for them in Outlook. It wasn’t a shared or special calendar, it was literally just a calendar in their normal outlook.
Bear in mind, they didn’t ask how to do it. They asked me to do it.
That’s a skill issue right there. I’m not in the business of doing other people’s work for them. Now and then I’ll entertain the odd request of “how do I do x” and show someone how to get something done, mainly because it’s a lot less effort than telling them that I didn’t go to university for teaching, and all the ensuing arguments thereafter, because there’s always arguments.
The number of people who think that IT is supposed to know how to use every program and fix everything within those programs is a lot. I’ve had several engineers, programmers, designers, accountants, executives of who knows what consistently ask to fix their work or how to do whatever it is. I always try to point them in the right direction or help but other people in my field hate even that because it sets a precedent that the next time they need help they think they can ask again.
If I knew all of their jobs thoroughly like they seem to think, I wouldn’t be getting paid half what they are. I would need to be paid twice what they are, to support all of those positions in that way.
I work in IT. I usually call my job “IT support” but I’m also technically the system admin, and network admin.
Today, I had someone ask me to delete a calendar for them in Outlook. It wasn’t a shared or special calendar, it was literally just a calendar in their normal outlook.
Bear in mind, they didn’t ask how to do it. They asked me to do it.
That’s a skill issue right there. I’m not in the business of doing other people’s work for them. Now and then I’ll entertain the odd request of “how do I do x” and show someone how to get something done, mainly because it’s a lot less effort than telling them that I didn’t go to university for teaching, and all the ensuing arguments thereafter, because there’s always arguments.
But this was straight up “do my job for me”.
Lol, no, I have my own shit to do.
“skill issue” ticket closed
Whoa, I wonder how you worded that. Was it a straight up no? Lol
The short version is that I explained that we have a company policy that we are support, not education.
This is not a support issue because no technical issue is preventing the user from getting this completed.
I think that’s honestly worded really well.
Tell me you send them a link to the product support page
The number of people who think that IT is supposed to know how to use every program and fix everything within those programs is a lot. I’ve had several engineers, programmers, designers, accountants, executives of who knows what consistently ask to fix their work or how to do whatever it is. I always try to point them in the right direction or help but other people in my field hate even that because it sets a precedent that the next time they need help they think they can ask again.
If I knew all of their jobs thoroughly like they seem to think, I wouldn’t be getting paid half what they are. I would need to be paid twice what they are, to support all of those positions in that way.