So what does Artisan actually do? Its main product is an AI “sales agent” called Ava that supposedly automates the work of finding and messaging potential customers. The company claims it works with “no human input” and costs 96% less than hiring a human for the same role.
This company is selling telemarketer stalker bots. I think it will probably do fine.
My criticism is of the writing in the OP, and of Kaczynski’s writing, which while contextually relevant, isn’t actually about Thompson or even specifically health insurance.
To answer your question though, I don’t think he gets a pass, ethically. But I also don’t think justice trumps striving for better outcomes in society, and in fact it’s the other way around. This isn’t exactly being contested; the rhetorical focus is on means and results.